Take a deep breath… Sometimes the day-to-day chaos of running a business gets in the way of actually running a business!  One of the things most often overlooked is providing an exceptional customer experience. From the moment a customer, or in our case, a patient, enters the door, they become a walking ambassador for your business. The can either become a bad review on Yelp or the greatest advocate you’ve ever seen. Sometimes it feels as though we have little control over the outcome despite what we believe to be our best efforts.